Thank you for shopping at Grahonkichaal.com.
This Shipping & Delivery Policy explains how we handle the shipping, delivery, and dispatch of products ordered through our platform.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Customized or spiritually energized products (like Rudraksha, Yantras, Pooja items) may require 2–5 additional days for proper energization and rituals.

If there is any delay, our team will inform you via email or phone.

2. Shipping Methods & Delivery Time

We ship orders across India through trusted courier partners.

Estimated Delivery Time:

  • Metro Cities: 3–5 working days
  • Other Major Cities: 4–7 working days
  • Remote Locations: 7–10 working days

(Delivery time may vary based on courier availability, location, weather conditions, or government restrictions.)

3. Shipping Charges

  • Shipping charges are calculated at checkout based on location and product weight.
  • Free shipping may be offered on selected products or during promotional offers.

4. Order Tracking

Once your order is dispatched, you will receive:

  • A confirmation message
  • Courier tracking number
  • Tracking link

You can use these details to track your shipment in real-time.

5. Packaging

All items are carefully packed to ensure safety, purity, and protection during transit.
Spiritual items (Rudraksha, Yantra, Gemstones, Pooja material) are packed with:

  • Protective covering
  • Waterproof layers
  • Tamper-proof packaging

6. Delays & Unexpected Issues

We are not responsible for delays caused due to:

  • Courier delays
  • Weather conditions
  • Natural calamities
  • Political restrictions
  • Incorrect address provided by the customer

However, we will assist you in tracking and resolving any shipping concerns.

7. Incorrect / Incomplete Address

If a package returns to us due to an incorrect or incomplete address:

  • The customer will need to provide the correct address
  • Re-shipping charges will apply

8. International Shipping

International delivery is available on select items.
Delivery time and charges vary depending on country and customs policies.

For international shipping queries, contact us at info@grahonkichaal.com.

9. Damaged or Missing Items

If your package arrives damaged or items are missing:

  • You must notify us within 48 hours of delivery
  • Provide unboxing photos or video as proof
    We will assist in replacement or resolution as per policy.

10. Contact Information

For shipping or delivery-related questions, please contact:
📧 info@grahonkichaal.com